Help
If you cannot find your question listed in the FAQs below and require immediate assistance please email us
support@ctq.com.au.
General
Please contact us directly and we can discuss listing your business with our website. We can personally assist you getting up and running and answer any further questions you may have.
You can edit your profile, change store information and setting, and upload or modify your menu via your Accounts page. Once you have been provided a username (or email address) and password, login, and you should be taken to your business portal or Accounts Page. Then select 'Profile' or 'Edit Menu'. Do not forget to review your 'Store Settings' and 'Store Times' to select payment methods, order notifications, and available store times.
You can choose to select payments from customers via credit card, PayPal, or cash on delivery/pickup (set in your 'Store Settings' Page from your business portal). For PayPal payments you will need to have an account registered with PayPal. For credit card payments you do not need your own merchant account as customer pay using our own secure online merchant facilities (with ANZ), then we forward customer payments to you (less any fees).
To change how you receive order notifications from customers, login to your business portal, select 'Store Settings', then under alerts select which order notifications you want to receive.
You need to enable group access to your store. Click 'Group Members' from your business portal, then select 'Private Group Access Only'. Once enabled, customers have to request access via your profile page, which then can be confirmed (or denied) via the same 'Group Members' page.
Google Maps is used to generate your store's map location based on your provided store address, however, sometimes this not always 100% accurate. So, if you notice your map location is incorrect you can override your generated map location via the 'Adjust Map Location' page in your business portal.